Terms & Conditions

Please kindly ensure that you have read and understood the terms and conditions of “The Hair Dr – Hair Transplant Clinic LTD” before making a decision about proceeding with a hair transplant at our clinic. At the end of this form, we request you sign and date a declaration stating you have read, understood and agree to these terms and conditions. Of course, if you have questions about the contents of this document please feel free to ask the practice manager or surgeon.

UNDERSTANDING AND ACKNOWLEDGEMENT OF THE PROCEDURE

The nature of the procedure will be explained to the patient as well as its risks and permanent nature.

The patient will receive written pre-operative instructions and will read and confirm that they are fully understood, these need to be returned no later than 14 days preoperatively.

The patient will receive a written medical history form to complete at the time of reservation. The patient must inform the clinic in advance of their procedure of all medical conditions he/she is aware of including, but not exclusively:

• Allergy/Hay fever
• Keloid scarring or difficulty healing • Anaemia
• Kidney disease
• Asthma or wheezing
• Kidney stone or blood in urine
• HIV/AIDS or ARC
• Liver disease or jaundice
• Back problems/pain
• Loss of appetite/nausea/vomiting
• Bladder infection
• Lung trouble/disease
• Bleeding tendency/clotting problems • Neuritis (inflammation of nerve)
• Bone or Joint deformity
• Nervousness
• Breathing difficulty

• Pain in shoulder, arms or hands • Broken bones/bone disease
• Palpitation or pounding heart • Burning or frequent urination

• Peptic ulcer/stomach ulcer

• Cancer, cyst, growth or tumour • Phlebitis of vein
• Cataract/Glaucoma
• Pneumonia

• Change in bowel habits/bleeding
• Problems during surgical procedure • Chest pain or pressure
• Prolonged hoarseness
• Chills, fever or night sweats
• Psychiatric/emotional problems
• Chronic cough
• Recent gain or loss of weight

• Constipation
• Repeated diarrhoea
• Coughing or vomiting blood
• Rheumatic Fever
• Diabetes
• Rheumatism/Arthritis
• Difficulty in sleeping
• Ringing in the ears
• Dizziness/fainting/passing out spells • Scarlet Fever
• Double vision or blindness
• Severe ear, nose, throat trouble
• Epilepsy/convulsions/seizures
• Sexually transmitted disease
• Excessive tiredness or fatigue
• Sinus trouble
• Eye injury or disease
• Skin rash/disease
• Family history of cancer
• Shortness of breath

The Hair Dr shall not be held liable for any damage occurring as a result of the patient ́s failure to disclose medical information or other such details.

The patient will inform the clinic of all medications taken in the last 30 days.

The patient should avoid taking Aspirin or Ibuprofen from seven days prior to their procedure and must inform the clinic if they have done so.

The patient should avoid smoking and alcohol from seven days prior to their treatment and must inform the clinic if they have done so.

The patient should avoid the use of Minoxidil from seven days prior to their treatment and must inform the clinic if they have done so.

Pre and post-operative patient photos will be taken and are to be used at the clinic ́s discretion and in accordance with its legal requirements for documentation purposes. The patient can request for his or her identity to be kept private.

Each patient is required to send weekly pictures for the first 4 weeks then monthly pictures till the 12 month period.

All photos taken at the clinic are kept within medical records for 5 years. After this. Both online and hard copies are deleted as per our GDPR policy. Please see our website for further details.

The Hair Dr Clinic reserves the right to amend the terms and conditions at any time and without any prior notice.

The Hair Dr Clinic reserves the right to amend our pricing structure at any time and without any prior notice.

TREATMENT

A hair transplant procedure is the choice of the patient alone and the patient agrees to any actions or conducts reasonably necessary to perform the treatment.

The patient understands the limitations of hair restoration surgery and the expected outcome of treatment prior to commencement.

A particular outcome cannot be guaranteed as results may vary between individuals.

Contact with the clinic is on weekdays only between 9am-5pm unless there is a medical emergency during out of hours.

Washing the head on day 7 must be done carefully by soaking the grafts with the shampoo provided. Each patient must NOT damage the grafts by aggressively washing and lifting any scabs from the scalp.

The grafts/donor area cannot be scrubbed at any point. You must soak the area for 30 mins before washing through using a jug and a gentle/soft method.

Pictures must be sent before and after each wash until all scabs have come off.

The patient understands that a hair transplant procedure merely transplants existing hair from the donor area to the recipient. This process does not have any control over the future, continued and progressive loss of existing hair on the scalp.

Hair transplantation is a medical redistribution procedure that moves your own natural hair from one area to another, it does not create any new hair, nor does it stop the balding process. The results of a hair transplant will depend on the ratio between the demand (balding area) and the supply, (size and density of the donor area), as well as on the patient’s natural healing ability. The final number of grafts transplanted is dictated by the surgeon only during the procedure – this can be due to larger grafts being used to benefit the patient – reducing the total number.

When undertaking the transplant, you are paying for our expertise and experience in hair restoration, but not for a specific result. All photographic examples shown in the consultation and/or marketing material are for illustration purposes only and the patient fully understands that no guarantee can be given as to the exact outcome of this or any other medical procedure. We do not guarantee a result as there are many biological and physiological factors during this process that cannot be controlled.

It is not possible to implant hairs too closely together as some space has to be allowed for healing. The patient can always elect to have further hair transplant sessions to add more density to an area or to cover larger areas, providing the surgeon deems it appropriate for his or her case. Most patients require 2 or more procedures.

The patient understands that there may be discomfort associated with the treatment. Other side effects may include bleeding, redness, numbness, crusting and swelling.

The patient understands that hair restoration procedures may result in detectable scarring. The clinic will undertake the procedure with the aim of minimising any potential scarring in the case of both FUE and FUT hair transplant procedures. After hair transplant surgery Scalp micro pigmentation may be needed to help camouflage scarring.

The patient understands that over the long term, the transplanted hair will mirror the behaviour of the hair in the donor region. This means that should the donor hair become thinner over your lifetime, so can the transplanted hairs. There is no guarantee that the transplanted hair will last a lifetime.

For best results, the patient must comply with our written and verbally given bespoke aftercare instructions, which may include medical treatments to halt further hair loss, attending suture removal and other post-operative appointments. All follow up appointments/ pictures sent for review are instigated by the patient. You agree to send weekly images for the first 4 weeks then monthly updates thereafter. In person reviews are scheduled by the patient after 6 and 12 months- based on availability. The patient must contact the clinic to book these respective follow up appointments.

The Hair Dr clinic will not be held liable for any associated costs connected with having aftercare or follow up treatment to deal with any possible complications, this includes travel, accommodation or economic costs to the patient relating to time taken off work or loss of potential earnings.

The Hair Dr clinic can provide a guideline as to how long any given procedure will take to complete. Due to numerous variables, the procedure may be shorter or longer than estimated.

The Hair Dr clinic reserves the right to cancel the procedure in the interest of patient safety in such cases where the patient is deemed to be under the influence of recreational drugs or alcohol. In such an event, the fees paid to the clinic will be non-refundable.

The fee of the procedure will be retained by the clinic in full if it is deemed that the patient has failed to disclose known medical conditions or other possible contra-indications to treatment to The Hair Dr clinic in advance of their procedure that subsequently results in the cancellation of their treatment in the interest of patient safety.

After the surgery the top of the hair CANNOT be cut/trimmed with clippers until after 12 months post operation.

The back and sides can be scissor cut only after 6 weeks after confirmation from the clinic.

Back and sides can be trimmed down to a grade 4 only after 12 weeks. Again after confirmation from the clinic.

The clinic must be contacted before any haircut/trimming is done and is not held liable for any damage done to the hair if the clinic has not been approached.

Hair loss is a progressive condition and most patients will require more than 1 hair transplant to achieve native density.

Hair loss is a journey and each patient must commit to a full medical regime which includes;

• Oral and topical Finasteride

• Oral and topical Minoxidil

• All Supplements – Biotin, Saw Palmetto, Vitamin D, Vitamin B, MSM & Zinc

• A washing regime which will be tailored based on healing process. Nizoral shampoo may need to added to benefit the scalp.

If the patient suffers from a dry/itchy scalp or frizzy hair, the full onus is on the patient to contact the clinic for further advice/guidance. All recommendations and treatments will be tailored for each patient.

All general advice will be tailored to suit individual needs.

PAYMENTS

The patient will be quoted a fee during a personal consultation or by photo analysis. The Hair Dr clinic will complete the work for that fee.

A non-refundable minimum deposit of £200 must be paid in advance to secure the patient ́s chosen procedure date. The deposit sum can be paid by card over the telephone, by cash in person or by bank transfer. Until a deposit is placed, the patient ́s desired booking date will remain available for other patients to reserve.

The balance must be cleared 14 days prior to the procedure. If your procedure is booked within this timescale, you must contact the clinic to confirm the date to pay the balance and method of payment. Bank transfers must be initiated in advance to ensure all funds have cleared by the chosen procedure date.

We accept: Visa and MasterCard, cash and bank transfers, please note we do not accept checks, American Express or Laser cards. Card payments must be accompanied by photographic ID.

If paying by card on your procedure day, please advise your bank of the payment in advance so that they are aware it is a genuine transaction. Payment must clear prior to the procedure commencing, so any issues with blocked transactions may result in the cancellation of your surgery and the retention of your non-refundable deposit.

If you cancel your procedure on the day, a 50% penalty will be charged.

If all your forms are not completed and payment has not been sent and received by the clinic, we have a right to cancel your procedure.

APPOINTMENTS AND CANCELLATIONS

A non-refundable minimum deposit of £200 will be charged to secure your booking. Should you cancel once the non-refundable deposit has been placed or fail to arrive for your procedure, the non-refundable deposit will be retained as a cancellation charge.

The deposit is non-refundable. Cancellations due to emergency or illness will be assessed on an individual basis and in such instances, we will always endeavour to be as flexible as possible in terms of rescheduling an alternative surgery date. Postponements caused by unforeseen events will be assessed on a case-by-case basis. In all other instances, if you request cancellation of your reservation, the deposit sum will be retained by the clinic.

The Hair Dr will endeavour to ensure that your procedure runs to schedule, however, for reasons beyond our control, we may need to cancel or postpone your procedure at short notice. In this unlikely event, every effort will be made to contact you in advance. We do not offer you any form of compensation if we cancel your procedure.

The Hair Dr clinic reserves the right to amend booked surgery dates. Such changes are rare and are undertaken in the patient ́s best interest and safety. In the unlikely event of a surgery date amendment, the deposit sum and other payments will be transferred to the next available date but not refunded to the patient.

The Hair Dr clinic will not be liable for costs arising from scheduling changes in the provision of our hair transplant services, including (but not exclusive to) travel costs, accommodation costs, any economic cost to the patient relating to time taken off work or loss of potential earnings.